TempWorks Case Study: Chase Staffing cutting costs and increasing productivity with DocCenter

Customer Background

CHASE was founded in Atlanta, GA in 1979 by Roy Abernethy, as a contingency recruiting firm. In 1983 CHASE began providing contract and temporary employees.

CHASE has over 30 full service branches that offer a broad range of candidates in mostly the Administrative and Light Industrial sectors. Additionally, CHASE has several specialty divisions specializing in Accounting and Finance, IT, Manufacturing and Technical placements.

During their 30 years, CHASE has received many awards for their excellent service. They’ve been identified as one of the top 100 staffing firms in the United Stated, and for several years have been one of the largest private staffing firms in Atlanta. CHASE will also celebrate their 30th anniversary this year.

“We invested in the DocCenter, even with the poor economy, because I thought that it would greatly improve staff productivity while making the process of registering with Chase much easier for candidates. DocCenter has certainly lived up to our expectations.”
-Roy Abernethy, CHASE Staffing

The Challenges

CHASE was dissatisfied with their applicant intake process, as it was time consuming, and they were incurring unnecessary costs. Instead of proactive recruiting, internal staff was spending numerous hours working on administrative tasks, and searching through filing cabinets to find employment documentation.

There were a number of issues with their previous process:

• Tedious data entry. Candidates needed to manually complete documents like their application, I-9 and W-4, internal staff would then have to enter the information into the database.
• The Hassle of filing and retrieving documents. Internal staff would separate and handle all forms accordingly (i.e. I-9’s were mailed to the corporate office on a monthly basis; applications were filed manually in filing cabinets). Recruiters spent time digging through filing cabinets to retrieve employee applications.
• Money wasted on shipping. Employment application packets were printed in bulk at the corporate office and shipped to each branch location.

Solution

“We have always had an ongoing commitment to streamlining business processes and the application process was something we still hadn’t tackled” states Gabriela Cabezas, Systems Administrator for CHASE. “We needed something that would simplify our procedure, and hopefully save us money at the same time.”

CHASE had been a client of TempWorks for several years. After discussions with the TempWorks team, they decided that DocCenter would solve many of the complications surrounded by the applicant intake process. “CHASE takes advantage of almost every one of TempWorks ancillary products, and our DocCenter was exactly what CHASE needed to streamline their employment documentation process,” comments TempWorks Vice President Cory Hintz.

“Our goal was to increase efficiency by reducing data entry for recruiters and applicants. Ease of storage and retrieval of pertinent application documents was also a goal of ours. We wanted to create a standardized application process throughout all 35 of our branches” concludes Cabezas.

“DocCenter has reduced the time it takes to complete the application process by at least 50% and we have eliminated 90% of the printing and shipping costs.”
-Gabriela Cabezas, CHASE Staffing

Outcome

CHASE implemented TempWorks DocCenter at three pilot branch offices to establish an efficient workflow, now all 35 branches are using DocCenter.

Cabezas reports that, “DocCenter has reduced the time it takes to complete the application process by at least 50%” Cabezas continues, “We have eliminated 90% of the printing and shipping costs of forms to the branch locations.”

Other results:

• Increased efficiency. Recruiters are no longer spending time looking for employee forms. If they need a copy of a certain form all they have to do is look in the employee record in TempWorks core, and there it is. It is a complete electronic document storage solution.
• Reduced costs. DocCenter allows CHASE to get rid of wasted space used for paper storage. The filing cabinets are gone!
• Increased speed of intake process. Employees are able to fill out their own forms electronically, which automatically streamline into TempWorks core database.

For more information about CHASE Staffing Services, please visit www.chasestaffing.com

TempWorks Software
3140 Neil Armstrong Blvd. Eagan, MN 55121
651-452-0366
www.tempworks.com